Nominated, Council of Fellows Faculty Excellence in Outreach Award, Penn State Erie, Erie PA, Spring 2003; 2001, 2000

Nominated for the University-wide Outreach and Service Award, Penn State University, University Park PA, Spring 2001

Outreach-Based Instruction

LECOM: Spring 1998, 2000

Supervised undergraduate student advertising and marketing strategy projects with firms and community organizations :

2008:
Scott Enterprises
Student Affairs and Administration, Penn State Erie

2000:
Ramada Inn
Residence Inn
EconoLodge Hotel
Famous Hair
Orthopaedic Surgeons
Ruby Tuesday
Fireside Gallery
Hooters
Library Usage and Satisfaction (survey)

1999:
Super 8 Motel
Quick Fill/Red Apple
Erie Playhouse Theatre
Red Lobster
Nautilus Health Club
EconoLodge Hotel
Erie Art Museum
YMCA
Bank Service Quality in Erie PA (survey)

1998:
Better Baked Foods
Restaurant Service Quality (survey)


Supervised graduate student consulting/research projects with firms and community organizations:

2006:
Comfort Care and Resources Inc.; WQLN, and Creekside Grill (Erie)

1999:
Better Baked Foods

1998:
Erie Insurance Group

1997:
Country Fair, Inc.


Consulting

Ministry of Health and Family Welfare, 2003
Erie Community Foundation, 2002
Fulbright Senior Specialist, 2002
Erie Community Blood Bank, Erie PA, 1999
Better Baked Foods, Erie PA, 1998
Jones's, Erie PA, 1998

Supervising Faculty Member for Student Research:

Sigma XI Undergraduate Student Research and Creative Accomplishment Conference, Penn State Erie, Erie PA:

Customer Satisfaction with Restaurants.  Renee Sinclair, Shannon Reidy, and Brianne Loucy.  2009

The Impact of Culture on Software Piracy.  Runner up.  Renee Staul.  2009

Motivations of Student Social Gamblers.  First place.  Kevin Brown, Renee Staul, Erin Nussbaum, and Tyler Tyzinski.  2008

Prevalent Factors Affecting Satisfaction and Student Retention at Penn State Erie.  Runner up. John Tarasi, Brandon Eckstrom, Steve Pettys, Craig Schwabenbauer, and Eric Strawn.  2008

Patient Satisfaction:  A Gender Perspective.  Runner up.  Sean Chenard and Derek Candela.  2007

Student Satisfaction with Professors.  Megan Ferrie and Elizabeth Fletcher.  2007

The Different Effects of Male and Female Doctors on Patient Satisfaction.  Justin Munson and Andre Prackevicius. 2007

Total Quality Management in the Classroom.  First place. Ross Zambanini.  2007

Consumer Attitudes toward Salespersons.  Michael Ames.  2006

Are There Gender Differences in Expectations from College Cafeterias?  Runner up. Amy L. Caskey.  2006
         
Relationship Satisfaction:  Dating Satisfaction among College Students.  First place. Jessica Rockage, Jeffrey Stempka, Karla Murray, Jason Bologna, and Dan Mollo. 2006

What characteristics Constitute a Successful Date Based upon the Number of Relationships One Has in a Twelve-month Span? Joseph C. Van Riper. 2006

What Explains Customer Satisfaction in Bruno's? Amy Caskey, Bretten Folga, Eve Savelli, and Jill Vroman.  2005

Resistance and Customer Satisfaction during the Computer Purchase Process. Shannon Farley, Cayla Javor, Jenny Kaleta, and Courtney Kaplin. Runner-up Oral Presentation – Business and Economics.  2005

How Salespeople Relate to Customers: A Study on the Effects of Salesperson Behavior and Service Quality on Overall Customer Satisfaction in the Bangladesh Retail Environment. Jennifer Smialek.  2003

Customer Satisfaction in the Hospital Industry. Dane Youkers. Runner-up Oral Presentations: Economics and Marketing. 2003

An Explanation of Why Customer Satisfaction Has Important Strategic Implications for the Restaurant Industry. Carolyn Conway. Runner-up Oral Presentation—Business and Humanities, 2001 Penn State Behrend, Spring 2001

Determinants of Satisfaction with Library Services. Heather Green, Spring 2001

Employee and Customer Satisfaction of the Red Apple Convenience Store Chain. Carolyn Conway. First place, Behrend Undergraduate Research Conference, Penn State Erie PA, March 2000

Behrend Undergraduate Research Conference, Penn State Erie, Erie PA: 2001: Heather Green, Carolyn Conway 2000: Kerri Bieliski, Cynthia Sanner


Participation in Community Affairs

Trustee, American Institute of Bangladesh Studies, 2008.

Summary Report to Mayor Joe Sinnott, Erie PA, on higher education quality, 2008.
 
Participant, Tolerance March with Erie community, Erie PA, September 2001.

Attendee, Tolerance Forum, Penn State Erie, Erie PA, September 28, 2001.

Member:
        Bangladesh American Association of Western Pennsylvania, 2000.
        India Association, 2000.
        Managing Committee, Islamic Association of Erie, Erie PA, 2000.

Diabetic Association of Erie, Erie PA.  Adviser on fund raising, 1998.

Marketing of the Arts.  Workshop speaker, Erie Fund for the Arts, Erie PA, January 1991.

Service to Public and Private Organizations

Participated in assisting refugee communities from Somalia, Bosnia, and displaced Kurdish people from Iraq.  Erie PA, 2002

Erie Community Blood Bank.  Research assistance for report based on data analysis, Erie PA, 2002

Islamic Association of Erie.  President, Erie PA, 2002

Bangladesh Development Initiative.  Adviser, Pittsburgh PA, 1992-; vice president, 1999-

Advisor to Democracywatch, an organization in Bangladesh dedicated to democratic institution building in Bangladesh, 1998

Shiloh Day Care Center, Board of Directors, Erie PA, 1992

Sales and Marketing Executives Club of Erie.  Participated with Behrend students, Erie PA, 1989-93

Participation in Seminars and Workshops

Meet the Editors.  Moderator, Trends in Global Business, conference, New Haven CT, October 2008

Workshop Coordinator, Research Methods for Business and the Social Sciences, University of Liberal Arts, Bangladesh, August 2008

Presenter, two papers, Implications for Business Education in Bangladesh Seminar, Atish Dipankar University of Science and Technology, Gulshan, July 2008

Panelist, National Defense College (Commandant), Strategies for Economic Development, July 2008

Panelist, Harvard Conference Recommendations, Bangladesh Enterprise Institute, Dhaka, 2008

Keynote address.  Speaker, International Seminar on Corporate Social Responsibility in Bangladesh:  Current Issues and Future Trends, Embassy of the Kingdom of the Netherlands, Bhaban, June 2008

Co-chairperson, Bangladesh in the 21st Century, conference, Cambridge MA, June 2008

Midwest Decision Sciences Institute, annual meeting, Erie PA, April 2008:
          Panelist, Publishing with the Experts
          Track Chair

Knowledge Generation in the Higher Education Institutions.  Presenter, University of Liberal Arts, Bangladesh, March 2008

Building a Culture of Service Excellence.  Opening Seminar Speaker, Institute of Business Administration, University of Dhaka, Dhaka, Bangladesh, July 2007

Asia Regional Program of Training on Disaster Management.  Session Leader, International University of Business Agriculture and Technology, Dhaka, Bangladesh, June 2007

When Doctors Fail: Improving and Sustaining “Medical Care” Quality in Bangladesh . Presenter. Qcare Seminar Series and the Department of Health Policy and Management, Harvard School of Public Health, Boston MA, May 2005

Healthcare in Bangladesh : Some Perspectives. Presenter. Fulbright Conference of Scholars, American Center of the United States Embassy, Dhaka, Bangladesh, May 2004

Research Methods for Business and the Social Sciences: The Art of Survey Research. Seminar presenter, Center for Research in Business Economics and Technology, East West University , Bangladesh , January 2004

Policy Regulation and Governance in Healthcare: British Council, Northern Ireland health and Social services (NiCare) and Department of International Development (DFiD ), United Kingdom . Group report presenter, International Conference on Public-Private Partnership in Healthcare for the Poor and Disadvantaged, Dhaka, Bangladesh, 2003.

Private Public Partnership and System Deficiencies. Session chair, Northern Ireland health and Social services (NiCare) and Department of International Development (DFiD), Dhaka , Bangladesh , 2003

Telephone sector, public transportation, and nationalized commercial bank. Session organizer, CERBET, East West University , Dhaka , Bangladesh , December 2003

Nurturing Quality Higher Education in Bangladesh . Keynote speaker, International University of Business Agriculture and Technology workshop, Bangladesh , December 2002

Marketing session chair, Hawaii International Conference on Business, Honolulu HI , June 2002

Marketing/Management session chair, Hawaii International Conference on Business, Honolulu HI , June 2002

Building Learning Communities. Presenter, Bangladesh Rural Advancement Committee, Dhaka University, Dhaka Bangladesh, August 2001

International Seminar on Good Governance. Participant and commentator, Ministry of Local Government, Rural Development, and Cooperatives and United Nations Development Program, Dhaka Bangladesh, August 1998

Premier FastTrac I and II Certified Instructor Training. Attendee, Penn State Erie, Erie PA, January 1998

Fourth Annual Fast-Trac National Training Conference. Participant, Entrepreneurial Education Foundation and the Center for Entrepreneurial Leadership—Ewing Marion Kauffman Foundation, Denver CO, October 1997

U.S. and Bangladesh: Increasing Intellectual Linkages. Discussant and session rapporteur, American Institute for Bangladesh Studies, University Park PA, October 1997

AACSB Workshop on Business Schools and Entrepreneurship. Attendee, AACSB/Case Western Reserve University, Cleveland OH, June 1997


Speaking Engagements

Research in Decision Making Process.  Embassy of ther People’s Republic of Bangladesh, Washington DC, December 31, 2008

Bangladesh in the 21st Century.  National Defense College, Dhaka, Bangladesh, July 16, 2008

Role of Bankers in Economic Development.  Bangladesh Banker's Association, Bangladesh, July 2008

Patient Care Services.  Square Hospitals Limited, July 28, 2007

Service:  The Next Frontier.  Eastern University, July 2007

Quality in Health Services:  Measurement Issues.  Marie Stopes Clinic Society, www.mariestopes-bd.org, 2007

Religious and Social Conflict and Economic Development in South Asia.  South Asia Program, Cornell University, Ithaca NY, September 2005

Satisfaction with Bangladeshi Healthcare: A User's Perspective.  North South University, Dhaka, Bangladesh, March 2005

What American Professors Expect from Students. American Center of the United States Embassy, Dhaka , Bangladesh , May 2004

When Doctors Fail…Perspectives on Healthcare Services in Bangladesh . Cornell University , Ithaca NY , November 2004

Research Adda: Creating Knowledge Zones and Learning Communities. East West University , Dhaka , Bangladesh , June 2004

Knowledge Generation and the Engaged University: A Plea to Build Learning Communities. International University of Business, Agriculture, and Technology, Bangladesh , June 16, 2004

MBA Orientation. Chief Guest, East West University, Dhaka, Bangladesh, May 2004

Creating Knowledge Zones and Learning Communities. East West University, Dhaka, Bangladesh , December 2003

Building Learning Communities. Bangladesh Rural Advancement Committee, Dhaka University , Dhaka , Bangladesh , August 2001

Measuring Service Quality in the Health Care Sector. Directorate of Health, Ministry of Health and Family Welfare, Dhaka Bangladesh, August 1999

Health Care Service Quality. Center for Policy Dialogue, Dhaka Bangladesh, July 1999


Membership in Professional Societies

Association for Economic Development Studies on Bangladesh (AEDSB), 2007-
Atlantic Marketing Association, 2001; 1997-99
American Marketing Association, 1999; 1989-1992
Association for Global Business, 1997; 1995; 1990-91
Literati Club, 1994
International Management Development Association, 1993
Bangladesh Development Initiative, 1992-